Shipping & Returns
Refunds may be issued for jewelry purchased up to 3,000₪, and up to 48 hours from time of purchase by the following conditions:
1. As per Israeli law, transaction cancellation fees are 5% of the purchase price or 100 ₪,whichever is lower.
2. The product will be returned or exchanged in its original packaging, without blemish and without any signs of use.
Imeretti has the right to submit your product for review and decline your request for a refund if the product appears harmed, used, or is not in its original packaging.
3. Proof of purchase must be provided in the form of invoice, receipt, or any other way that can prove the purchase occurred.
4. The form of refund will be determined according to the means of payment. Credit Card refunds include an additional charge due to credit card clearing.
5. The right of cancellation does not include custom made jewelry or other products, wedding rings, and settings of stones.
In cases of jewelry purchased for 3,000₪ and over, customers may return the product and receive a credit note, or replace it with another Imeretti product within 30 days of purchase under the following conditions:
1. The product will be returned or exchanged in its original packaging, without blemish and without any signs of use.
Immereti has the right to submit your product for review and decline your request for a refund if the product appears harmed, used, or is not in its original packaging.
2. The right of cancellation does not include custom made jewelry or other products, wedding rings, and settings of stones.
* No double discounts.
The customer may cancel the transaction or replace the product purchased via the website in accordance with the Return Policy above (Store Purchase).
Updates for purchase via the website as follows:
1. A transaction made through the site can be canceled within an hour of purchase completion,with a notice to Imeretti by phone (+97254-54-683-0101) or email firstname.lastname@example.org.
In such circumstances the purchaser will be entitled to receive a full refund (including shipping fees, if collected).
2. For purchases made more than an hour prior to cancellation, returning the jewelry will be according to the above return policy,
and will be the count down for the purchase will begin the moment the piece has been signed / received by the purchaser.
3. In the case of cancellation due to a defect and / or a mismatch between the product and the details as provided on the Imeretti website require the customer to check the item immediately upon receiving it (see shipping policy).
The customer shall be entitled to cancel the deal within 48 hours of receiving the item.
4. In the case of cancellation due to reasons other than a defect and / or incompatibility of the product, the customer will not be entitled for a shipping charge refund (if shipping charges were collected).
5. Cancellation of a transaction, returning, or replacing an item, is subjected to the above return policy, the item will be returned to one of Imeretti stores with presenting invoice of purchase.
6. Jewelry with a purchase price of 3,000₪ and above is not refundable by law unless it is due to a defect in the product and / or incompatibility in specification.
7. Refund in case of a cancellation will be returned to the same credit card used to complete the transaction, within 14 days of processing the refund request and return of the item.
8. Any questions or inquiries related to exchanges, returns, etc., please please contact Imeretti by email email@example.com or phone: +97254-683-0101.